Netflix’s ‘Maid’ is a Smart and Subtle Indictment of Neoliberalism

by Keaton Weiss

“We need somewhere to live,” says Alex to her social worker in episode 6 of Netflix’s Maid, “I’m on seven different types of government assistance right now, and I’m working the maximum amount of hours I can work without getting my benefits cut. But after food and gas and daycare co-pay, we have a total of nine dollars extra every week. . .How am I supposed to afford rent, even subsidized rent. . .How is this assistance assisting me?”

Based on a memoir by Stephanie Land, Maid is a drama series about a young housecleaner named Alex who escapes an abusive relationship with her alcoholic partner and struggles to create a better life for herself and her toddler daughter. Keeping afloat means carefully navigating an increasingly labyrinthine network of social and professional relationships while extracting as much assistance as she can from an impossibly complicated and bureaucratic “social safety net.”

Since the wait list for Section 8 is too long, Alex is offered TBRA vouchers, which are practically unusable as virtually no landlords are willing to accept them, given all of the red tape they would need to cut through in order to do so. Because of this, she’s forced to rent an apartment off the books and supplement her cheap rent by doing free yard work for the homeowner.

This scenario is one of many in the series that illustrates in precise detail the seemingly inescapable trap of poverty in America. A running tally of Alex’s bank balance appears on screen at various moments, including one when she goes into the red after being distracted for a brief moment at the gas station and unwittingly putting an extra gallon in the tank. She then has to ask another customer for the three dollars she over-pumped so she’s able to pay her bill and go home.

Throughout the show, people try and help her as best they can. Her friend Nate convinces an expensive daycare center to accept her daughter, and one of her wealthy clients hooks her up with a powerhouse family lawyer who tries to win her sole custody so she can move them both to Missoula, Montana, where she’s been accepted into a prestigious university’s writing program. But even these efforts are challenged in unpredictable ways. Residency requirements complicate her ability to receive tuition assistance at the daycare center. Washington State’s unfair laws regarding domestic abuse make Alex’s custody battle much more difficult than it ought to be. And because her college’s family housing program is only available under very specific and time-sensitive circumstances, Alex is under immense pressure to make the various moving parts of her life quickly come together, lest she forfeit her spot.

So despite the best intentions of many of Alex’s friends and acquaintances, their good will is hardly a match for the neoliberal system in which they live. Meager public assistance is doled out only to those who can prove their “eligibility” after completing mountains of paperwork and enduring demeaning scrutiny, and at the end of the day, everything is for sale. In perhaps the cringiest example, Alex is forced to pay six of her remaining nine dollars to the private daycare center to reimburse them for the pricey ice cream they bought her daughter earlier that day.

Towards the end of the series, when Alex is readmitted into her domestic violence shelter, she visits the facility’s “boutique,” a room full of donated clothes available free of charge. Alex, who has had to both toil at her low wage job and jump through endless hoops to receive welfare benefits in order to survive, is shocked by the existence of such a place where something is simply provided to those who need it, no strings attached.

It seems too good to be true, which is why, even in this space, blank price tags are placed on each article of clothing just for show, and the counter boasts a dummy cash register to make the space feel more “normal.” Nothing better illustrates the pervasiveness of capitalist hegemony and market-oriented “charity” than that the shelter feels a need to disguise this clothing bank as a commercial store in order to make its patrons feel comfortable. Because to be a recipient of such voluntary giving doesn’t seem “normal” to people in Alex’s shoes. Feeling “normal” means feeling like a consumer, a customer, a shopper.

Being that Maid is based on the autobiography of a now successful writer, it ought not be too much of a spoiler to say that things generally work out in the end for Alex. But instead of reveling in the peace of what is a relatively happy ending, the audience is baffled by just how incredibly and unnecessarily difficult her journey was. We also ponder how much harder it likely would have been were Alex not a white English-speaking woman; or were she not such a talented writer who got accepted to a Fine Arts school based on merit; or were she not mentally and physically capable of juggling her college applications, her work schedule, her government assistance paperwork, and her responsibilities as a parent.

Maid doesn’t wear its politics on its sleeve. In fact, on a textual level, it’s decidedly apolitical. But after a fruitless months-long struggle to pass a robust “human infrastructure” package through Congress, it’s impossible to watch the show and not view it as an indictment of our neoliberal order in which a person’s worth is defined by their running bank balance, and even the smallest crumbs of assistance are so begrudgingly spared that they’re barely worth the time and effort it takes to beg for them.

An increasingly rare example of a work of art that’s as subtle as it is incisive, Maid is well worth watching and discussing.

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Photo: Maid, Netflix

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